Job Description
- Tend to patients, visitors and healthcare professionals politely and efficiently dealing with any queries tactfully and discreetly, referring them to professional staff and other relevant departments.
- Answer enquiries on the telephone; take messages, screen calls for Surgeons, Anesthetists & Nursing Staff.
- Communicate with emergency services in case of required for any patient.
- Liaise with supervisors to ensure that an appropriate level of stationery and printer consumables is maintained.
- Schedule and organize appointments for patients, obtaining accurate and appropriate information from other health providers and ensure departmental guidelines regarding time limits. Schedule follow up appointments as recommended by the consultants.
- Ensure that all relevant paperwork, including appointment letters and supporting documentation is completed to the highest standards.
- Ensure effective day to day operation of the reception area by maintaining available and operational administrative resources. Ensure the reception desk and waiting areas are maintained in a presentable manner.
- Assist patient/attendant(s) in sending to department of Patient Welfare as per request.
- Participate in administration of electronic patient information system. Responsible for updating information about patients in HMIS system.
- Prepare daily audit reports for electronic patient information system and monitor amendments.
- Maintain confidentiality and exercise discretion in relation to all Hospital matters dealing with sensitive issues. Ensure confidentiality is adhered to all times and discretion is used with sound of judgment.
- Facilitate patients when referred to other hospitals for procedures not catered at TIH currently by arranging for appointments and transport.
- Responsible to perform any other duties as assigned by the Supervisor/Head of the Department.