Job Description
- Facilitate patient in emergency regarding registration, waiting, triage and appointment booking, and token
issuance.
- Ensure immediate issuance of MR numbers and emergency case documentation.
- Coordinate with triage nurses for prompt patient processing.
- Assist in emergency admissions and transfers to IPD/ICU when required.
- Guide patients and attendants regarding ER procedures and policies.
- Provide timely updates to attendants regarding process flow (as per protocol).
- Assist elderly, critical, or special-needs patients within ER premises.
- Liaise with ER physicians, nursing staff, diagnostics, pharmacy, and billing teams.
- Coordinate urgent investigations and facilitate smooth service delivery.
- Inform relevant departments regarding critical cases and bed requirements.
- Support ambulance case documentation and referrals.
- Receive and document patient/attendant complaints.
- Escalate issues to ER Coordinator or relevant authority promptly; ensure timely follow-up and closure of concerns.
- Maintain professional demeanor in high-stress situations.
- Promote a safety-first culture and enforce adherence to infection control protocols.
- Ensure adherence to hospital policies, service excellence standards, and confidentiality at all times.
Note: “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”