Job Detail

Job Position - Department

Junior Officer Support - Information Technology

Experience

1-2 years experience

Education

BSCS/BSIT/Graduate in Computer Science

Last Date

18-Nov-2025

Job Description

JOB SUMMARY:

  • Point of contact to the end user for support on:
    • Desktops/Laptops
    • Computer on wheels
    • Printers
    • Scanners
    • Software Installation
    • Network

TASKS & ACCOUNTABILITIES:

  • Responsible for installing & performing minor repairs on computer hardware and peripherals.
  • Responsible for sending problematic hardware or defective products to vendors or technicians for repair.
  • Responsible for testing of computers and ensuring that computers and software installation are in order.
  • Responsible for identifying and solving any problems that affect computer systems.
  • Responsible for maintenance and upgrading of computer systems / other IT equipment and offering recommendations for upgrades.
  • Responsible for networking and connecting computers in the organization to enhance communication.
  • Responsible for troubleshooting problems and maintenance of computers.
  • Responsible for repair of computers and equipment on component levels.
  • Responsible to log user complaints related to any IT concerned sub department, in daily issue/incident log.
  • Ensure that problems are timely addressed as per the priority level and appropriate measures are taken to report the problem to 1st line support (in-house or 3rd party) and follow-up until the problem is closed.
  • Responsible to train new users regarding computer general knowledge and effective usage.
  • Responsible to have a MIS generated report on monthly basis to display any critical, recurring, abnormal issues and report to supervisor.

The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by organizational needs.

JOB SPECIFICATIONS:

  • Effective Communication Skills
  • Time Management
  • Interpersonal skills
  • Good team player


Note:

“Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.”