1. Assist in conducting and coordinating SHCC/PHC registrations and Accreditations. Preparation of PCP sites and training of the respective staff as per the quality standards.
2. Support the Assistant Manager in implementing Continuous Quality Improvement Initiatives, performing but not limited to the following:
· Quality Management System.
· Attending Quality Improvement Committee meetings in assigned clinical area(s).
· Assist in developing Quality Improvement Plans.
· Patient Safety Walk rounds Program; involving analyzing and reporting on clinical practices, processes, error reporting and the environment from the perspective of patient safety.
· Sentinel Events and Root Cause analysis as per Sentinel Events Guidelines.
- Reviewing and investigating of Mortality & Morbidity cases and prepare the case report for the same.
- Manage and address patients’ complaints and patient experience surveys across the PCP sites.
- Analyzing, reporting and reviewing the effectiveness of the various initiatives and recommending and implementing further improvements (Continuous Improvement Cycle).
- Participate in Site Visits to the PCP sites to work with staff on quality management activities.
- Perform retrospective or concurrent reviews on assigned PCP sites as per their quality indicators.
- Assist in Coordinating Quality Management Activities with IHHN Directorates as assigned by the Head of Department to maximize staff expertise in the area of Quality Management.
- Assist in preparation of monthly and quarterly reports regarding the Quality Management Program and compliance with same for all assigned PCP facilities.
- Provide day to day operational support and perform other job-related duties as required.